Managing People In Retail And Hospitality In Africa: A Practitioner’s Guide

Managing People in Retail and Hospitality in Africa: A Practitioner’s Guide is a comprehensive book that provides invaluable insights into the art of managing individuals within Africa’s dynamic retail and hospitality industry. With an approachable, non-technical narrative, the book serves as an essential resource for both industry professionals and aspiring practitioners. It delves deep into the intricacies of the African retail and hospitality sectors, where the focus is on delivering exceptional goods and services to a diverse customer base.

Undoubtedly, this guide will serve as an indispensable reference manual for individuals engaged in Retail and Hospitality in Africa, whether they are actively working within these sectors or investing in them. Organized into 19 engaging chapters across five key thematic areas, including workforce, service, talent, culture, and learning, this book is a vital tool for those seeking to thrive in these vibrant sectors and make a meaningful impact on the business landscape.