About the Author
Afolake Agunbiade is a Management Consultant and Human Resource Capacity Professional with over 18 years of experience. She possesses core expertise in Management Consulting, Process Re-engineering, Human Resource Evaluation & Interventions, HR Advisory, Operational Assessments, Soft Skill Training, Customer Experience / Seduction, Life/Performance Coaching Behavioral Change, and Psychotherapy. Folake is the convener of the Service Advocates & The Future of Work Community which provides Capacity Development and Coaching opportunities for its Clan Members. She holds a Bachelor’s degree in Psychology, a Certificate in Customer Service Management from Rockhurst University, and a Diploma from the Institute of Customer Service, USA. She also has an MSC in Organizational/Industrial Psychology and currently undertaking her Ph.D. in Organizational Psychology. She is a Certified Life & Business Coach who has worked with numerous Organizations/High-profile individuals.
Folake is the Author of three bestselling Books, Customer Seduction: Undressing What Profitable Customers Really Want, The Art of Small Talk: Creating Connecting Conversations, and Help Me Understand My Personality with all books available on Amazon and Selar. She is also a seasoned behavioral modification therapist, a Facilitator/ Mentor at the Responsible Teens Academy/Teens Round Table, and a Team Head Membership/Devoted Teens Coach at His Treasure House. Abuja.
She is happily married to Dr Seye Agunbiade and they are blessed with four lovely children.
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