Go-Givers Sell More

Most of us think of sales as convincing potential customers to believe or do something they don’t really want to. But that cutthroat mentality makes the process much harder than it has to be—especially in an economic downturn when customers are more suspicious and defensive.

It’s far more productive and satisfying when salespeople think like Go-Givers and focus exclusively on creating value for the customer. Cultivate a trusting relationship and provide outstanding service, say the authors, and great results will follow automatically. Illustrating their points with a wide range of real-life examples, Burg and Mann offer tips and strategies that anyone in sales can start applying right away.