Dimensions of Frontline Passenger Transport

Name: Dimensions of Frontline Passenger Transport
SKU: 101315
Availability: InStock

₦10,000.00

Combining historical perspectives with current challenges and future trends, Dimensions of Passenger Transport: Managing Frontline Operations for Customer Satisfaction equips readers with the knowledge and practical skills needed to navigate and succeed in the ever-evolving world of passenger transport. Covering road, rail, waterborne, and aviation sectors, the book explores leadership and management practices that underpin success. It also addresses global challenges, including the significant impact of the COVID-19 pandemic, providing detailed insights into how effective management of both back-end and front-line operations can enhance customer satisfaction.

Whether you are seeking to deepen your understanding of frontline operations or looking for strategies to improve customer satisfaction, this book serves as your essential guide. It is a vital reference for leaders and operators of passenger transport organisations in the private and public sectors, passenger transport enthusiasts, and anyone keen on understanding or investing in this dynamic sector.

50 in stock

About the Author

Michael O Banjo is a lawyer and transportation executive. He was born in Hull, England and grew up in Nigeria. He read History & Political Science at Obafemi Awolowo University, Nigeria before studying Law. He was enrolled as a Barrister and Solicitor at the Supreme Court of Nigeria in 1990. During a rich career in transportation, he studied Passenger Transport Management at Aston University, Birmingham and later, Management Consultancy & Organisational Change
at Birkbeck College, University of London. He is a Chartered Member of the Chartered Institute of Logistics and Transport (UK).