This is the book she wishes she had on day one. Here, she offers practical, accessible advice like:
· Don’t hide thorny problems from your own manager; you’re better off seeking help quickly and honestly
· Before you fire someone for failure to collaborate, figure out if the problem is temperamental or just a lack of training or coaching
· Don’t offer critical feedback in a ‘compliment sandwich’ – there’s a better way!
Whether you’re new to the job, a veteran leader, or looking to be promoted, this is the handbook you need to be the kind of manager you’ve always wanted.
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