Job Description:

• Understand genres and titles, and provide appropriate recommendations that matches customers’ needs; including helping to undertake research on titles that are in demand.
• Support bookstore manager and ensure that walk-in customer have a smooth shopping experience.
• Assist in creating Invoices, ensure the accuracy of cash and charge transactions.
• Collate feedback from walk-in customer, analyze relevant datapoints and provide result to management.
• Provide support to the sales and operations teams when necessary.
• Assist the social media team with responding to customer requests.
• Respond promptly to customer inquiries/ direct messages/ Direct Message correspondence on social media platforms: Twitter, Instagram, Facebook & LinkedIn.
• Generate product development ideas to boost bookstore sales and drive the marketing of existing events in the bookstore.
• Acknowledge and resolve customer complaints and issues.
• Log and process orders from social media for processing on CRM/Order Management Platform
• Log unavailable book request on Nerdy and follow through with supervisor to ensure that books are procured for customers and customers are contacted when books are available.
• Ensure that payment for all orders on our social media platform are paid for before processing.
• Keep records of customer complaints and feedback.
• Relay process improvement feedback obtained from customers to the operations team and management.
• Attend to any other tasks as directed by direct supervisor and management.

Skills

In general, you’ll need to have:

• A passion for books, with an awareness of current literary topics
• Excellent communication skills
• Acute attention to detail
• Strong Excel and Microsoft Office knowledge
• Ability to work under pressure and to tight deadlines
• Good teamworking ability
• Commercial awareness
• IT literacy
• The ability to multitask.

To apply, send your CV to hr@rovingheights.com